PolyglotPolyglot policies
Privacy, in plain words
Polyglot is operated by Dylan de Heer Holding B.V. in the Netherlands. This notice covers the app and this website. We determine the purposes of website operations and support communications; you remain responsible for the recordings and personal data you choose to process locally.
Your recordings stay on your Mac
Transcription, translation and video enhancement run locally. We do not receive your media, transcripts, translations or local projects through those processing features. The free trial does not require an account. Media processing does not use cloud inference or advertising analytics. Local projects, models and diagnostics are stored on your device. Keep appropriate backups and protect access to your Mac.
Local diagnostics record processing progress and errors. Do not send recordings, transcripts or private diagnostic files to support unless needed and you are authorized to share them.
When Polyglot connects
Initial model downloads contact the model hosting providers. A video-link import contacts the video provider you request. Opening documentation or policy links contacts the relevant website. Those providers receive ordinary network information, including your IP address, according to their own terms and privacy notices.
Signed app updates and release downloads are served from Supabase. Update checks request release information; they do not upload recordings or transcripts. Sparkle system-profile reporting is disabled. Automatic checking is user-controlled. Website pages are hosted on Vercel.
Purchases, email verification and licenses
You can try unlimited transcription and translation for seven days without signing in. Buying or restoring Pro requires a verified email. Supabase stores your account, purchase references, license and activated-device records. Resend delivers email verification codes. Stripe Managed Payments, presented through Stripe/Link at checkout, acts as merchant of record for the transaction and handles payment, transaction taxes and receipts under the checkout terms. Stripe/Link holds payment and billing details; Polyglot does not receive your full card number. These providers receive ordinary connection information while serving your requests.
License activation sends a device public key and Mac label, not recordings, filenames, transcripts or translations. Trial start and last-observed times are stored only in the non-syncing Keychain on your Mac. Media fingerprints used for source-integrity checks are not uploaded. An activated Mac can work offline; occasional signed status checks apply refunds, account deletion and device deactivation when connected. A lifetime certificate does not expire because a service is temporarily unavailable.
We process purchase and licensing information to perform your agreement, prevent misuse and meet applicable record-keeping obligations. Account deletion removes the sign-in identity and ends license restoration. Minimal billing references and unresolved payment cases remain where needed for financial records, legal obligations or claims. Contact us to request correction of your purchase email. Purchase and account pages do not load usage analytics.
Website and support information
Hosting and delivery services process request information such as IP addresses, requested URLs, timestamps, user agents and error information to deliver the site, downloads and updates, and to secure their services. We do not add advertising trackers. Limited product usage analytics are on by default. You can turn them off through Analytics preferences in the website footer or app Settings.
If you contact us, we use the contact details and information you provide to respond and resolve the request. Please share only information relevant to the issue. We do not sell your personal data.
Usage analytics and your choice
PostHog EU helps us understand which website pages lead to downloads and whether app workflows succeed. Website events include published page paths, broad referral categories, download clicks and guide engagement. App events include launches, model setup, subtitle creation, translation, exports and success, failure or cancellation outcomes. Counts are bucketed and processing times rounded.
We do not send recordings, transcripts, translations, filenames, file paths, imported video URLs, clipboard contents or raw error messages. Session replay, automatic interaction capture and advertising tracking are disabled. IP anonymization is enabled and location enrichment disabled. PostHog receives ordinary connection information while handling requests.
Analytics are enabled by default unless you have previously turned them off. Random identifiers are stored while analytics are enabled. Website and app identifiers are separate and are not joined. This is pseudonymous usage data, not necessarily anonymous data. We do not attach your name, email, payment details or license account to usage analytics. The website uses local storage; the app uses local preferences.
Turn analytics off through Analytics preferences in the website footer or Share usage analytics in app Settings. Core features are unaffected. Turning analytics off stops new collection and removes the local identifier; requests already delivered are not automatically erased. Choices apply to that browser or Mac. We respect Global Privacy Control and Do Not Track on the website. Contact us about access or deletion requests. Retention follows the applicable PostHog project and service terms; we do not promise an unconfigured fixed deletion period.
Purposes, legal bases and retention
We rely on legitimate interests in providing a functioning, secure website and download service, and in responding to general inquiries. Where a request concerns an agreement with you, processing may be necessary to perform it. We process information where required to meet legal obligations. We rely on our legitimate interest in understanding and improving product usability and reliability for limited usage analytics. You can object by turning analytics off. We limit collection to the product events described above, without advertising, cross-service identity matching or user content. These purposes do not require us to collect your local recordings.
Support information is retained while needed to resolve the request and for relevant legal obligations or claims, then deleted or minimized. Operational log retention is controlled by the applicable hosting service and configuration; we have not established a single fixed retention period across providers. We review the need for retained information rather than keeping it indefinitely.
Service providers and international processing
Vercel and Supabase provide hosting and delivery infrastructure. Supabase also provides account authentication and license storage; Stripe/Link provides the merchant-of-record payment service and Resend delivers verification emails. PostHog processes optional analytics in its EU cloud. The release storage project is configured in Frankfurt; that location does not mean every provider operation or support activity takes place only in Germany. Where processing involves international transfers, applicable provider agreements and transfer safeguards must be considered.
See Vercel’s privacy notice, Vercel’s data processing addendum, Supabase’s privacy notice and Supabase’s data processing addendum. See PostHog’s privacy notice and data processing agreement. See Stripe’s privacy notice and Resend’s privacy notice. Model and video providers have their own policies for requests you initiate.
Your choices and rights
You can delete local projects and downloaded models on your Mac. Deleting a project does not delete its original recording or previously exported files. Local files are under your control; we cannot retrieve or erase copies that were never sent to us.
Depending on the circumstances, you may request access, correction, deletion, restriction or portability of personal data we hold, and object to processing based on legitimate interests. Where consent is the basis, you may withdraw it. We do not make decisions with legal or similarly significant effects about you solely through automated profiling.
We respond to rights requests without undue delay and normally within one month. Where the GDPR permits an extension, we explain it within that month. We may need proportionate information to verify your identity. Contact dylandeheer@gmail.com.
You may complain to the Dutch Data Protection Authority or your competent local supervisory authority.
Changes
We update this notice when the product or our processing changes. The date above reflects a substantive policy update. Material new processing would require an updated assessment and notice before introduction.